Return & Refund Policy
Thank you for shopping with us! We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.
1. Return Window
You may request a return within 14 days of receiving your order.
2. Eligibility for Returns
To be eligible for a return:
Items must be unused, unworn, and in original condition
Items must be returned in their original packaging
Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable ItemsThe following items are not eligible for return:
Final sale or clearance items
Gift cards
Personalized or custom-made products
Items showing signs of use or damage not caused by us
4. Return Process
To initiate a return:
Contact us at [Your Email Address] with your order number and reason for return
Wait for approval and return instructions
Ship the item back using a trackable shipping method
Return Shipping Costs:
Customers are responsible for return shipping costs. However, if after inspection we determine that the item is defective or damaged, we will reimburse the return shipping cost or provide a prepaid return label.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
6. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue as quickly as possible at no additional cost to you.
8. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your credit card company, as it may take some time before your refund is officially posted
Contact your bank for processing times
If you’ve done all of this and still have not received your refund, please contact us at info@byzale.com
9. Contact Us
If you have any questions about our return policy, please contact us at info@byzale.com
By making a purchase, you agree to this return and refund policy.
